Customer care
For help with an order, a work or a bespoke request, send us a message below. We reply by email to the address you provide.
You can also write to hello@byxiansu.com. For an existing order, please include your order number.
Retail partnerships, press and international-order inquiries are also welcome. When you arrive from a work’s page, its inquiry subject is filled in for you.
Human customer support hours: Monday–Friday, 11:00–16:00, U.S. Pacific Time. Please use our contact form or email hello@byxiansu.com as your preferred way to reach us.
Gifts & personalization
Ask about gift messages, porcelain nameplates or a custom size or design.
View gifting & presentationCare & aftercare
For care advice or a delivery issue, include the work’s name and your order number. If photographs are needed, we will arrange them by email.
View care guidance